How a Growing Marketing Agency Cut Scope Creep by 80% with ClickUp

Marketing Agency A was growing quickly but facing serious operational challenges. Projects were running over budget, the team felt overwhelmed, and client satisfaction was slipping. They needed a way to regain control, improve efficiency, and deliver on time.

The Problem

Scope creep was common, leading to confusion and misaligned expectations.
Team members spent too much time giving manual status updates.
Projects consistently ran over budget.
Staff felt overwhelmed and burned out.

The Solution

We redesigned their ClickUp workspace to make project management more efficient. The improvements included:

Building a change-request process to control scope creep.
Setting up automated status reports to reduce unnecessary check-ins.
Optimizing workflows so the team could focus more on billable work.

The Outcome

Within three months, on‑time delivery increased by 50%, scope creep incidents dropped by 80 % and the team gained back 10 hours per week to focus on billable work.

Client satisfaction improved as they received regular, automated updates instead of manual emails.